EMPLOYEE RESILIENCE
We offer this 2-day course in collaboration with Singapore Management University’s Institute of Service Excellence. This is a SkillsFuture course, which can be taken independently or as part of the Advanced Diploma in Service Excellence.
COURSE FORMAT
Employee Resilience: Developing Emotional Flexibility and Well-Being at Work (for the Service Sector) - 2 Days
In today’s challenging business world with insurmountable levels of complexities and uncertainties, workplace stress is on the increase. Based on a 2019 Well-Being Survey by CIGNA, Singapore workers are amongst the most stressed at work globally (at 92% compared to global average of 84%), with the ‘always on’ corporate culture. Chronic workplace stress, when unsuccessfully managed, may result in employee burnout, an occupational phenomenon recognized by the World Health Organization (WHO) since 2019. Burned-out employees are more likely to take sick leave and are 2.6 times as likely to leave their jobs, which translate into loss of healthy, engaged, and talented employees, apart from increased organization spending such as in healthcare, rehiring and retraining.
Mindfulness is paying attention on purpose, in the present moment, accepting what is going on inside and outside ourselves non-judgmentally, without getting caught up in thoughts or emotional reactions to the situation. An increasing body of neuroscience research shows that regular and sustained mindfulness practices can lead to physical changes in the brain that help promote resilience against stress. Other benefits of mindfulness practice at work and individually, include improved concentration, productivity, working memory, self-awareness, communication skills, relationships with self and others, sleep quality, empathy, and life satisfaction. The workplace is where most people spend a third of their daily lives maximizing their creativity and potential, hence there is value in fostering a positive work culture with happy, healthy and engaged employees.
In the service sector with high human interaction that requires significant amount of emotional resources, embracing mindfulness will enable participants to handle challenging situations at work as it helps one gain perspective, handle stress in a healthier and sustainable manner, and make better decisions that are more aligned with personal needs and values, and therefore bringing more meaning and authenticity into their work.
Learning Objective
Through experiential learning, this course seeks to train participants to become more attuned to their internal environment of the mind and body. Participants will gain an awareness of their individual tendencies, learn to develop greater self-regulation skills and to respond skilfully when confronted with challenging work situations.
At the end of the 2-day course, participants will be able to:
- Describe what mindfulness is, its attitudinal foundations, and its scientific benefits
- Understand the mind-body connection and appreciate the importance of cultivating awareness of emotions in the body
- Work skilfully with perceptions and difficult emotions
- Understand stress physiology and the relevance of mindfulness
- Explore the differences between empathy, compassion, self-compassion relationship and the relevance on enhancing relationships with self and others at work
- Build resilience with self-compassion at work
- Discover meaning and purpose in life and at work
- Experience a variety of formal and informal mindfulness practices and explore ways to sustain the practice in daily life after the course
Topics / Structure
- Focusing the Busy Mind
- Cultivating Awareness of Emotions in the Body
- Working Skillfully with Perceptions and Difficult Emotions
- Stress Physiology and the Relevance of Mindfulness
- Enhancing Relationship with Others at Work
- Building Resilience With Self-Compassion at Work
- Discovering Meaning and Purpose in Life and at Work